NAME RT::Extension::CommandByMail - Change metadata of ticket via email SYNOPSIS Status: stalled Subject: change subject AddAdminCc: boss@example.com AddCc: dev1@example.com AddCc: dev2@example.com The comment/reply text goes here DESCRIPTION This extension allows you to manage tickets via email interface. You may put commands into the beginning of a mail, and extension will apply them. See the list of commands in the RT::Interface::Email::Filter::TakeAction docs. CAVEAT: commands are line oriented, so you can't expand to multiple lines for each command, i.e. values can't contains new lines. The module also currently expects and parses text, not HTML. SECURITY This extension has no extended auth system; so all security issues that apply to the RT in general also apply to the extension. INSTALLATION "perl Makefile.PL" "make" "make install" May need root permissions Edit your /opt/rt4/etc/RT_SiteConfig.pm Add this line: Set(@Plugins, ( @Plugins, "RT::Extension::CommandByMail" )); As well as: Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction)); If you already have a @MailPlugins configuration line, add "Filter::TakeAction" after any authentication plugins (such as "Auth::MailFrom" or "Auth::Crypt"). Restart your webserver CONFIGURATION $CommandByMailGroup You may set a $CommandByMailGroup to a particular group ID in RT_SiteConfig. If set, only members of this group may perform commands by mail. $CommandByMailHeader You may set this configuration value to the name of a header to examine as well. For example: Set($CommandByMailHeader, "X-RT-Command"); $CommandByMailOnlyHeaders If set, the body will not be examined, only the headers. COMMANDS This extension parses the body and headers of incoming messages for list commands. Format of commands is: Command: value Command: value ... See the list of commands in the RT::Interface::Email::Filter::TakeAction docs. CAVEATS This extension is incompatible with "UnsafeEmailCommands" RT option. AUTHOR Jesse Vincent "" Ruslan U. Zakirov "" Kevin Falcone "" Shawn Moore "" LICENCE AND COPYRIGHT Copyright (c) 2006-2013, Best Practical Solutions, LLC. All rights reserved. This module is free software; you can redistribute it and/or modify it under the same terms as Perl itself. See perlartistic.